Frequently Asked Questions
Location & Services
1. When Is Biomechanics Healthcare open?
Our reception is open Monday to Thursday 8:30am - 7pm. Friday & Saturday 8:30am - 5pm Saturday, and Sunday 9am - 1pm. We do also offer out of hours appointments, starting or finishing outside these times above.
2. How do I book an appointment with one of your health professionals?
You can book either by calling our reception on 9527 3322 during our reception hours, or if you prefer at any time of day you can Book Online through our automated system with instant confirmation.
3. Where are you located?
We're located at 2/23 Cronulla Plaza, Cronulla. The entrance is shared with 'Langshaw & Bell Shire Optometrists'. Just walk through the main entrance and head up the stairs to your right. Click here for more information and a map.
4. Where are you located?
An allied health clinic contains a team of practitioners who provide a range of diagnostic, technical, and therapeutic services to support a person’s medical care. This can include Physiotherapists, Osteopaths, Massage Therapists, Acupuncturists, Podiatrists and many more. Typically allied health practitioners help their patients in a medication free approach.
This doesn't mean that we're completely against medication, we simply provide an alternate solution to better health. These services can enhance mobility and independence as well as reduce complications associated with chronic medical conditions and disease. Learn more about our services here.
5. Which treatment should I get?
If you’re not sure which practitioner to see, we offer a FREE 10-minute assessment performed by any of our practitioners so you may book your initial appointment with complete confidence that we can help.
6. Do I need a referral from my GP?
You don’t need a referral from your GP to see any of our practitioners if you are paying in full or with private health insurance. However, If you qualify for rebates under Medicare, DVA or Workcover then you will need a GP referral and the appropriate paperwork. Read our claiming section for more information.
7. How many visits will I need?
This question is difficult to answer without a prior examination. It depends on many factors including: the severity of your condition, your age, your general health and of course how well you follow our advice!
On average, our existing patients would see us between 3 and 6 appointments initially, but please do not take this as a guarantee that you will be cured in the same time frame.
Fees & Rebates
What are your fees?
Fees vary between practitioners, length of treatment and 3rd party claims. Please call our clinic for our up to date prices.
Can I claim treatments on my health fund?
Health fund rebates are available for most of our services. Rebates vary among providers and depend on your level of ‘extras’ cover.
If you have the appropriate health fund coverage then you can claim on the spot using our Suncorp Healthpoint processing (similar to HICAPS) and only pay the ‘gap’. Learn more about your claiming options.
Can I claim treatments with Medicare?
Yes. Medicare rebates for your Osteopathy, Podiatry and Exercise Physiology consultations are available with a referral from your general medical practitioner under the “Enhanced Primary Care (EPC)” or "Chronic Disease Management (CDM)". This rebate is only for EPC/CDM qualifying patients and is not bulk billed. Currently, the rebate is set at $52.95.
Click here for more detailed information about this on the health.gov.au website.
Can I claim with Workcover?
Yes. Our Osteopathy, Exercise Physiology, Podiatry and Remedial Massage services are all Workcover approved. To get started, all you need is approval from your GP and a claim number from your employer's insurancy company.
Can I claim with DVA?
Yes. Entitled Department of Veterans’ Affairs clients may be referred for clinically necessary exercise physiology, podiatry, osteopathic treatment on a valid D904 referral form.
What to expect
What happens on my first visit?
We’ll ask you some questions about your medical history. Our practitioner will then discuss what’s been giving you grief before diagnosing your condition and recommending an appropriate course of treatment. If you've booked a regular appointment, your treatment will begin immediately. But if you've taken advantage of our FREE 10-minute assessment, you'll also need to book in a seperate appointment for your first treatment.
How long does each session take?
Osteopathy, Podiatry, Acupuncture: Allow about 40 minutes for your first appointment and 20-30 minutes for your follow up.
Massage: Allow the allocated amount of time.
What should I bring?
You’ll need to bring any recent X-rays, scans or test results. If you are intending to claim under Medicare, Workcover, CTP or DVA please bring the relevant paperwork.
Loose clothing is easier for us to work with. Women: Wear appropriate underwear. This includes a bra that can be temporarily inclasped if necessary (usually for massaging the back). If you're having your hips, legs, knees or ankles treated it will help to bring a pair of shorts. This is also the case for pxercise physiology and podiatry biomechanical assessments. Not sure? Bring shorts anyway!
Podiatry: It often helps to bring the shoes which you wear most often, or your joggers if you exercise a lot. Your podiatrist can tell a lot from the way in which your shoes are wearing.
Do I have to get my joints “cracked”?
No you don’t. It's up to the patient at the end of the day - your comfort is our top priority. Your osteopath will advise if they think it may be necessary, but please don't hesitate to let them know if you're uneasy about getting this done.
Do you offer a guarantee?
Absolutely! You can relax knowing that all of our services are backed by our better-than-money-back guarantee.
Need more info?
Simply call our clinic on 9527 3322 if you’ve got any other questions or fill out a contact form below.