Privacy Policy
Effective Date: 24 April 2025
At Biomechanics Healthcare (“Biomechanics Healthcare,” “we,” “us”), your privacy is important to us. We are committed to protecting your personal information and ensuring transparency around how it is collected, used, and stored. This policy outlines how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect only the information necessary to support your care and experience with us. This includes:
- Personal Contact Details: Name, phone number, and email address
- Health Information: Relevant to your treatment, and collected only with your consent
- Communication Preferences: Your preferences for appointment reminders or updates
This information is collected directly through our secure online booking platform, Cliniko.
We use your personal information to:
- Schedule and manage your appointments
- Send booking confirmations and reminders
- Understand and improve the quality of our services through feedback and usage analytics
All use of your data is limited to the purpose for which it was collected.
Your information is securely stored via Cliniko, which is hosted in advanced, industry-standard data centres. These facilities use a range of safeguards to protect your information against unauthorised access, misuse, or loss.
We respect your confidentiality. We never sell or trade your personal data.
In limited cases, we may share your information with:
- Trusted service providers such as our booking and payment systems, only for operational purposes
- Legal authorities if required to comply with Australian laws
All third parties are bound by privacy obligations consistent with our own.
You have full control over your personal information. At any time, you can:
- Access, correct or update your information
- Unsubscribe from any marketing or non-essential communications
- Request deletion of your personal data (subject to legal and clinical obligations)
To make any request, simply contact us at: info@biomechanicshealthcare.com.au
From time to time, we may update this Privacy Policy to reflect changes in law, technology, or our practice. All updates will be published on our website and, where appropriate, communicated to you directly.
We are here to support you and your privacy. For any questions, concerns, or privacy-related requests, please contact us:
Biomechanics Healthcare
A: 97A Cronulla Street, Cronulla NSW 2230
E: info@biomechanicshealthcare.com.au
P: 0488 734 231